ZENDESK
Clearer support journeys. Zendesk setup that fits your team.
Organize ticket handling, help content and customer context around the way your support operation actually works.
BUILT AROUND YOUR GOALS
What can Zendesk
help you achieve?
Start with a clear priority. Bring in the capabilities that support your next step.
Ticket Structure
Define relevant fields, categories and request types.
Routing Rules
Direct requests to the appropriate teams.
Help Center Design
Organize approved self-service content and presentation.
A MORE CONNECTED EXPERIENCE
Give every request
a clearer place to go.
We review your channels and team responsibilities before configuring fields, routing and knowledge content around an agreed support process.
OUR PROCESS
A clear approach to your support setup project.
Clear priorities, collaborative reviews and a practical delivery plan keep each stage connected to your goals.
01
Audit
Review channels, customer records, team roles and recurring issues.
02
Configure
Set up the agreed fields, queues, permissions and workflow rules.
03
Connect & Test
Check integrations, sample data and real support scenarios.
04
Train & Improve
Guide agents and administrators through the setup and document ownership.
SELECTED DIGITAL WORK
Different businesses. Thoughtful digital experiences.
Explore a selection of our wider digital work, with visual presentation shaped around each business.
CREATIVE TOOLS & DIGITAL ASSETS
Artlist Help Center
A searchable support hub bringing together guidance on subscriptions, licensing, billing and creative tools, with clear categories that help creators find answers and understand the platform.
DIGITAL GIFTING & COMMERCE
Gifted Help Center
A customer support experience organized around consumers, business buyers and merchants, providing guidance on gift card redemption, bulk orders, billing and everyday platform questions.
STREAMING & ENTERTAINMENT
Bluu Support
A streaming support hub that brings setup instructions, subscription guidance and troubleshooting into one searchable experience, helping viewers navigate account access, available plans and supported services.
Good work starts with
a great partnership.
Feedback from Algorithm Zero clients across our services.
A little clarity. Before we get started.
Answers to common questions about Zendesk and what comes next.
We can review its content and structure, then agree design and implementation changes supported by your setup.
We assess the source data and destination limits before planning a tested migration.
Platform licenses, marketplace apps and usage charges are separate unless the proposal explicitly includes them. We identify relevant dependencies during planning.
We estimate the timeline after reviewing requirements, dependencies and content readiness. The proposal sets out milestones and the approvals needed to keep work moving.
Handover and any included support are defined in your proposal. Ongoing maintenance, monitoring or further development can be scoped separately.
YOUR NEXT BIG MOVE
Make your next support conversation
easier to manage.
Tell us where requests get stuck and what your team needs to work more clearly.
Let’s plan the next step.