HELPDESK & CRM
Better support starts
with a connected team.
OVERVIEW
Make your support tools
work around your team.
Scattered conversations and inconsistent processes make support harder than it needs to be. A well-configured system helps your team understand requests and take the right action.
Algorithm Zero supports platform setup, workflow improvements, integrations and migration planning. We focus on practical changes that help agents work with clearer information.
Platform and workflow review
Routing and automation setup
Knowledge-base organization
Team training and handover
The right support platform. Configured for your operation.
Choose the support that fits your goals. We’ll help define the right scope for your project.
Zendesk Services
Configure ticketing, routing, help-centre content and integrations around your service process.
Freshdesk
Organize incoming requests, support workflows and agent responsibilities in Freshdesk.
HubSpot
Connect customer records, enquiries and agreed sales or service workflows in HubSpot.
Help Scout
Set up shared support processes and useful knowledge content for customer conversations.
Gorgias
Configure commerce-focused support workflows and connections to your store operations.
OUR PROCESS
From scattered requests to clearer support.
Clear priorities, collaborative reviews and a practical delivery plan keep every stage connected to your goals.
01
Audit
Review your channels, request types, team structure and recurring challenges.
02
Configure
Define fields, routing, permissions and automation for the agreed platform.
03
Connect & Test
Connect systems and test real requests, data flows and migration scenarios.
04
Train & Improve
Guide your team through the setup and agree the next optimization priorities.
Good work starts with
a great partnership.
Feedback shared by clients on Algorithm Zero’s website.
A little clarity. Before we get started.
Answers to common questions about your project and what comes next.
We can compare your channels, agent needs, integrations and budget against suitable platform options.
We review the available exports, destination limits and required data before agreeing a migration plan.
Yes. We can audit workflows, routing, knowledge content and reporting to identify practical improvements.
Platform subscriptions, app fees and third-party charges are separate unless your proposal explicitly states otherwise.
Training and handover sessions can be included, with content tailored to your agents and administrators.
YOUR NEXT BIG MOVE
Make every conversation
easier to move forward.
Tell us where your support process gets stuck. Let’s build a clearer setup for your team and customers.