GORGIAS
Connect customer
support with your
store operations.
Configure Gorgias around the order questions, recurring requests and
team handoffs that shape your commerce support experience.
BUILT AROUND YOUR GOALS
What can Gorgias
help you achieve?
Start with a clear priority. Bring in the capabilities that support your next step.
Support Setup
Organize agreed channels and ticket information.
Order Context
Assess connections that surface relevant store information.
Request Routing
Group recurring issues for clearer ownership.
A MORE CONNECTED EXPERIENCE
Give agents the
context behind the customer’s question.
We map common store-related requests and agree which information and actions belong in the support workflow.
OUR PROCESS
A clear approach to your support setup project.
Clear priorities, collaborative reviews and a practical delivery plan keep each stage connected to your goals.
01
Audit
Review channels, customer records, team roles and recurring issues.
02
Configure
Set up the agreed fields, queues, permissions and workflow rules.
03
Connect & Test
Check integrations, sample data and real support scenarios.
04
Train & Improve
Guide agents and administrators through the setup and document ownership.
SELECTED DIGITAL WORK
Different businesses. Thoughtful digital experiences.
Explore a selection of our wider digital work, with visual presentation shaped around each business.
INTERIOR DESIGN
Gluckstein Design
A refined visual presentation using interior photography and considered layouts to communicate the studio’s style.
WATCHES & ACCESSORIES
Enzo Attini
A luxury-focused digital presentation combining expressive product imagery with a clean, collection-led approach.
HOME & LIFESTYLE
Gluckstein Home
A cohesive lifestyle presentation bringing home collections, inspirational imagery, and brand content together.
Good work starts with
a great partnership.
Feedback from Algorithm Zero clients across our services.
A little clarity. Before we get started.
Answers to common questions about Gorgias and what comes next.
Available actions depend on the connected store, plan and permissions. We scope and test only the actions you approve.
We can structure the enquiry and handoff process around your approved policy and supported integrations.
Platform licenses, marketplace apps and usage charges are separate unless the proposal explicitly includes them. We identify relevant dependencies during planning.
We estimate the timeline after reviewing requirements, dependencies and content readiness. The proposal sets out milestones and the approvals needed to keep work moving.
Handover and any included support are defined in your proposal. Ongoing maintenance, monitoring or further development can be scoped separately.
YOUR NEXT BIG MOVE
Bring support closer to the work
behind each order.
Tell us where requests get stuck and what your team needs to work more clearly.
Let’s plan the next step.